Order Cancellation & Modification Policy

At Hokee Store, we want you to love your purchase. We understand that mistakes happen and you may occasionally need to modify or cancel an order. Because we process and pack shipments quickly, cancellations and edits can only be completed while your order status is unfulfilled.

Important Timeframe

Orders can only be modified or cancelled within a maximum of 24 hours from the time of placement. This window may close sooner if our fulfillment partner has already processed or shipped your package. Once an order is handed to the courier, it can no longer be changed.

Option 1: Cancel or Edit Immediately After Checkout

If you just completed your purchase and are still on the website:

  • Stay on the Order Confirmation (Thank You) page.
  • Locate the self-service options menu on your screen.
  • Click the relevant link next to the action you need (e.g., "Request order cancellation", or "Change product quantities").
  • Follow the brief on-screen prompts to submit your request instantly.

Option 2: Cancel or Edit Later (Within 24 Hours)

If you have already closed your checkout tab and need to make changes later:

  • Access the Website: From the main menu, Navigate to “Login” to access our Order Management Portal.
  • Log In Securely: Enter the exact email address you used when placing your order.
  • Enter Your OTP: Check your email inbox for a secure One-Time Passcode (OTP). Enter it to log into your customer dashboard.
  • Select Your Order: Locate your active, unfulfilled order from the history panel and click on it.
  • Request Your Change: Click on the specific edit or cancel option you require to process the change automatically.

Option 3: Request a Manual Cancellation

If you experience any technical issues with the self-service portal, you can request assistance from our team:

  • Email Us: Send an email to thehokeestore@gmail.com
  • Subject Line: Use the exact subject line- “ URGENT: Cancel Order #[insert order number] ”.
  • Details Needed: Include your full name and the billing address used for the purchase.

Post-Request & Refund Timeline

If your order is unfulfilled: The system will cancel it immediately and trigger an automatic refund.

If your order has already shipped: We cannot cancel or recall the package. Please wait for the delivery to arrive and follow our standard Hokee Store Return Policy.

Refund Processing Windows:

  • Prepaid Orders: Funds are automatically reversed to your original payment method. The credit typically reflects in your bank account within 7 to 10 business days.


Please Note: Hokee Store utilizes automated fulfillment systems to ensure fast shipping. While our self-service portal is available 24/7, we cannot guarantee cancellation requests if the order has already entered our warehouse processing queue - even if it is within the 24-hour window. Promotional, discounted sale, or flash-sale bundles have strict non-cancellation terms.